Refund

At Vraio Software Solutions Pvt Ltd, we take pride in delivering top-notch services to our valued customers. We strive to ensure that every customer is satisfied with the services they receive. However, we also understand that sometimes things may not go as planned, and you may need to request a refund.

Please read this Refund Policy carefully to understand our policy on refunds.

Refund Eligibility:

We offer refunds in the following situations:

1. Dissatisfaction with the Service: If you are not satisfied with the service you have received, you can request a refund. We may ask for feedback on the reasons for your dissatisfaction to improve our services.
2. Service Cancellation: If you cancel a service before it has been provided, you are eligible for a full refund.
3. Service Disruption: If the service we provide is disrupted due to unforeseen circumstances, we will offer a partial or full refund depending on the extent of the disruption.

Refund Process:

To request a refund, you must contact our customer support team at [insert email/phone number] within 7 days of the service being provided. Please provide us with your order number and a clear explanation of the reason for the refund request.

Our customer support team will review your request and respond to you within 3 business days. If your refund request is approved, we will initiate the refund process within 7 business days. 

Please note that it may take 5-10 business days for the refunded amount to reflect in your account.

Non-Refundable Services:

There are some services that are not eligible for refunds, including but not limited to:

1. Services that have already been provided
2. Services that have been partially used
3. Customized services that cannot be resold
4. Services that have been discounted or purchased as part of a bundle or package deal

Changes to Refund Policy:

We reserve the right to change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on our website.

If you have any questions or concerns about this Refund Policy, please do not hesitate to contact us at info@vraio.in

Thank you for choosing Vraio Software Solutions Pvt Ltd. We value your business and strive to provide excellent service to all our customers.